Frequently Asked Questions

About The Record North Shore

What is The Record North Shore?

The Record North Shore is a nonprofit, independent and digital newsroom that relies on public financial support to produce responsible and community-first reporting. We currently serve Glencoe, Highland Park, Kenilworth, Northfield, Wilmette, Winnetka and more communities soon!

How do I contact you?

You can always reach us with general questions and news tips at Reach Editor in Chief Joe Coughlin at and Director of Development Ryan Osborn at

Do you accept op-eds or letters to the editor?

We do not. Community submissions often require rigorous fact-checking that we do not have the resources to accomplish. We do, however, encourage anyone to send messages and thoughts to our inboxes to provide us information and help guide our reporting.

Finances and Account Management

How does The Record North Shore make money?

We are a nonprofit (501c3) news organization. We rely on the community to support our public service journalism. Most of our stories are free for all to read at We do encourage our readers to subscribe to take full advantage of newsletters, events and more. A subscription is also the most sustainable way to keep local news coverage alive and vibrant in our communities. We also collect revenue from grant makers such as local and industry foundations and business sponsors.

How do I renew or cancel my subscription?

Our subscription payments are recurring payments, so when your year is up, you will be automatically renewed. But you can cancel at anytime or manage your account by logging in at Having trouble? Email

Am I able to gift a subscription to a neighbor, family or friend?

Yes, when you log in to your account, you should see a “Gift Subscription” option.

What if I don’t want to subscribe but would like to donate to the mission?

How thoughtful. We are grateful for your support and try to make it easy. The Record is a 501c3 organization and all donations are tax-deductible. You can donate here.

Are donations or gifts tax deductible?

You betcha. Contributions and gifts to The Record Community News are tax deductible. Our tax ID is 85-1425791.

How do I update my credit card?

You can update your credit card by logging into your account at

Can I pay for a membership by check?

Of course! You can mail it to: The Record North Shore, 1100 Central Ave. Unit G, Wilmette, IL 60091. Please note on the check or in a message if the funds are for a subscription or a donation.

Technical Support

How do I log in?

You log in by clicking “Log In” in the upper right hand corner of the website.

How do I change my email/password?

After logging in you will be prompted in the lower right corner of website as seen below. You can change your email and password by clicking on “Edit profile.”

Newsletter Management

How do I get The Record North Shore’s newsletters?

After logging in you will be prompted in the lower right corner of the website as seen below. You can manage newsletters by clicking on “Manage newsletters.”


How do I understand the opportunities to sponsor The Record?

Wonderful question! We offer unique opportunities for your business/organization to reach your neighbors through our website or newsletters. You can reach out to to learn more.

Still need help?

Please reach out: We’ll respond as quickly as we can.